Serious Causes

To receive a refund for cancellations or Test Date Transfers LESS than 5 weeks before the date of your scheduled IELTS test, you must prove there is a serious cause.
Serious Causes include:

  • Serious illness such as a hospital visit or injury that prevented you from taking the test. To prove a serious illness, you must present Hospital record(s) that clearly shows the illness prevented you from attending the test. A general doctor’s note from Walk-In visits will not be considered.
  • Loss or bereavement such as the death of a family member. Requires a death certificate.
  • Hardship/ Trauma such as a traffic accident or crime. Requires a police report.
  • Military Service. Requires an official letter from your country’s government.

How to apply for a refund of your application fee
In order to receive a refund of your application fee, you must apply no later than 5 business days after the test date by completing a Request for Refund or Test Date Transfer Form and attaching the appropriate documentation or evidence. Documentation can include a note from a qualified medical practitioner, police report, or death certificate.

It is not enough to submit a declaration signed by yourself or a member of your family.

You are responsible for filling out the IELTS Request for Refund and Test Date Transfer Form. The completed form with attached supporting documentation can be sent by mail or dropped off in person during regular business hours at IDP Education Canada, 2345 Yonge Street, Unit 901, Toronto ON M4P 2E5. You can also send an email to

The Test Centre Administrator will advise you within one week of submitting your application whether or not your request for a refund has been approved.

Scores are accepted by over 10,000 organizations worldwide
IELTS recognises both British and American English in terms of spelling, grammar and choice of words.
The IELTS approach is recognized as being fair, reliable and valid to all candidates.
IELTS has been developed in close consultation with academics, professional bodies and immigration authorities

After graduating from university in Russia I applied to a large company in North America for a position that required English language proficiency. With my IELTS score I was able to prove my true-to-life ability to communicate in English for my first international employment opportunity. I have since worked in Bermuda and now live in Singapore, working for one of the most famous hotel brands in the world. With the invaluable experience that I have gained working overseas, IELTS has made a priceless contribution to progress my career and my life.

~Yulia Chelyakova, Conference Services Floor Manager, Singapore~

IELTS has been growing steadily for 20 years because it works. It’s good to know that IELTS has been the choice of millions of people over the years. IELTS stood out immediately because it tests all four skills – reading, writing, speaking and listening, giving a well-rounded assessment of my English.

~Arnik Surasarang, Bangkok, Thailand~