To receive a refund for cancellations or Test Date Transfers LESS than 5 weeks before the date of your scheduled IELTS test, you must prove there is a serious cause.
Serious Causes include:
- Serious illness such as a hospital visit or injury preventing you from taking the test. To prove a serious illness, you must present a doctor’s note to the test centre and have a doctor fill out PAGE 3 of the Request for Refund or Test Date Transfer Form.
- Loss or bereavement such as the death of a family member. Requires a death certificate.
- Hardship/ Trauma such as a traffic accident or crime. Requires a police report.
- Military Service. Requires an official letter from your country’s government.
How to apply for a refund of your application fee
In order to receive a refund of your application fee, you must apply no later than 5 business days after the test date by completing a Request for Refund or Test Date Transfer Form and attaching the appropriate documentation or evidence. Documentation can include a note from a qualified medical practitioner, police report, or death certificate.
It is not enough to submit a declaration signed by yourself or a member of your family.
You are responsible for filling out PAGE 2 of the Request for Refund or Test Date Transfer Form. If the reason for your cancellation or transfer is medical, a doctor must fill out PAGE 3.
The completed form with attached supporting documentation can be sent by mail or dropped off in person during regular business hours at IDP Education Canada, 2300 Yonge Street, Suite 2020, M4E 1E4. You can also email to ielts.toronto@idp.com.
The Test Centre Administrator will advise you within one week of submitting your application whether or not your request for a refund has been approved.