Serious Causes

To receive a refund for cancellations or Test Date Transfers LESS than 5 weeks before the date of your scheduled IELTS test, you must prove there is a serious cause.
Serious Causes include:

  • Serious illness such as a hospital visit or injury that prevented you from taking the test. To prove a serious illness, you must present Hospital record(s) that clearly shows the illness prevented you from attending the test. A general doctor’s note from Walk-In visits will not be considered.
  • Loss or bereavement such as the death of a family member. Requires a death certificate.
  • Hardship/ Trauma such as a traffic accident or crime. Requires a police report.
  • Military Service. Requires an official letter from your country’s government.

How to apply for a refund of your application fee
In order to receive a refund of your application fee, you must apply no later than 5 business days after the test date by completing a Request for Refund or Test Date Transfer Form and attaching the appropriate documentation or evidence. Documentation can include a note from a qualified medical practitioner, police report, or death certificate.

It is not enough to submit a declaration signed by yourself or a member of your family.

You are responsible for filling out the IELTS Request for Refund and Test Date Transfer Form. The completed form with attached supporting documentation can be sent by mail or dropped off in person during regular business hours at IDP Education Canada, 2345 Yonge Street, Unit 901, Toronto ON M4P 2E5. You can also send an email to [email protected].

The Test Centre Administrator will advise you within one week of submitting your application whether or not your request for a refund has been approved.

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